Privacy Policy

Additional Privacy Information for Washington Residents

This Privacy Policy (“Policy”) is in accordance with the Privacy P (“Act”), which became effective on July 23, 2023.  To the extent activities are applicable to the Act, this Policy provides how CareScout, LLC (“CareScout”) collects, uses, and discloses consumer health data about Washington residents.  Consumer health data is defined by the Act to mean personal information that is linked or reasonably linkable to a consumer and that identifies the consumer’s past, present, or future physical or mental health status.  A consumer is defined as a Washington resident or an individual whose consumer health data is collected in Washington and acts only in an individual or household context.  A consumer does not include an individual acting in an employment context.  However, please note that not all consumer health data collected, used, or disclosed by CareScout is subject to the Act.  For example, the Act does not apply to consumer health data protected by the Gramm-Leach-Bliley Act or the Health Insurance Portability and Accountability Act (“HIPAA”).  GLBA and HIPAA apply to your consumer health data to the extent that CareScout is performing a service on behalf of your insurance company. 

Consumers are referred to in this Policy as “you” and “your” and CareScout is referred to in this Policy as “we”, “us,” and “our.” 

I.               Information We Collect

We may have collected the following consumer health data about you depending on our specific transaction with you:

1. Data that identifies you seeking health care services, including any information you may provide in our website contact forms; or

2. Other data that may related to your health, such as your search for providers within the CareScout Quality Network, where you may indicate your need for one or more types of services, which may include, but are not limited to, the following: Bathing, Dressing, Mobility Support, Transportation, Restroom Care, House Cleaning, Laundry, Meal Prep, Medication Management, Companionship, Transition to Bed, Errands, Medical Aid, Respite, Eating Support, Home Maintenance, Wound Management, and Hospice/Palliative.

CareScout may receive this consumer health data directly from you or indirectly from you through your use of our websites or your other interactions with us.  We may also receive this information from our service providers.  CareScout collects this information and may use it for one or more of the following purposes:

1. Marketing and providing our products and services to you, including responding to your requests for product or service information.

2. Researching and analyzing our marketing efforts.

3. Responding to legal requests and complying with regulatory requirements.

4. Auditing our interactions and concurrent transactions with you, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.

5. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity.

6. Debugging to identify and repair errors that impair existing intended functionality of our websites and other interactions with you.

7. Short-term, transient use, when your consumer health data is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction.

8. Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services.

9. Undertaking internal research for technological development and demonstration.

10. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

II.            Information We Disclose

We may have disclosed your consumer health data within or outside of CareScout for one or more purposes consistent with what is described in Section I of the Policy.  The types of parties to which we may disclose your consumer health data may include:

1. Service providers working on our behalf;

2. Legal and regulatory authorities; and

3. Anyone you have directed us to disclose your consumer health data.  

III.          Selling and Sharing

We do not sell or share your consumer health data to third parties without your express permission. 

IV.          Your Rights

You have the following rights in relation to your consumer health data:

1. You have the right to confirm whether we are collecting, sharing, or selling your consumer health data and to access such data, including a list of all third parties and affiliates with whom the regulated entity or the small business has shared or sold the consumer health data and an active email address or other online mechanism that the consumer may use to contact these third parties. 

2. You have the right to withdraw consent from our collection and sharing of consumer health data concerning you.

3. You have the right to have consumer health data concerning you deleted and may exercise that right by informing us of your request for deletion.

Your requests will be free of charge, unless you request information more than twice in a year.

Please note that we may not be able to honor all requests.  The reasons we may not be able to honor your request include, but are not limited to, the following:

1. We may not be able to verify your identity;

2. We may not be able to verify you have the authority to request on behalf of someone else; or

3. The information you request is exempt from the requirements of the Act.

You also have the right to appeal our refusal to take action on a request.  Please see below for how to submit an appeal.

V.             How to Exercise Your Rights

If you would like to exercise your rights listed in Section IV, including exercising your right to appeal our refusal to take action on a request, you can provide your request through our main Contact Us form.  Please fill out the requested information, select “Other” under “How can we help you?” and provide your request information in the free text “Message” box.  

Please indicate whether you are acting on another’s behalf and indicate in what capacity you are acting.  For example, if you are acting as attorney-in-fact pursuant to a power of attorney, we may require you to provide us with a copy of the power of attorney. 

Once we have your information, we will review our records to see if we have collected or maintained any consumer health data about you and will respond accordingly. 

VI.          Changes to the Policy

We will periodically review this Policy and reserve the right to amend this Policy at any time.  Please check the “last updated” date at the end of this Policy to see when the Policy was last updated. 

VII.        Questions or Concerns

If you have any questions about what has been provided in this Policy, please submit your question to info@carescout.com or to the following address:

CareScout

11011 West Broad Street

Glen Allen, VA 23060

Last Reviewed and Updated: June 27, 2024